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Return Policy

Returns:

Due to the fact we use good manufacturing practices and most products are for personal use we are no longer allowed to receive returned goods in our facility. 

Any returns we receive will be destroyed before they enter our facility.

Several types of goods are now exempt from being returned due to COVID concerns.

Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition, opened or damaged cannot be returned.

Non personal items may be returned in the original unopened container. 
Any item that does not have a "Return Code" associated with it or is returned more than 30 days after delivery will not be refunded.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then, contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank, there is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at goldcarecbdworks@gmail.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items or specials, contests or other promotions cannot be refunded.

Exchanges (if applicable) 
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at goldcarecbdworks@gmail.com to receive our "Return Code" and then send your item to:

Gold Care

2015 9th Street, Greeley CO 80634, United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about the return.

Shipping 
To return your product, you should send an email to goldcarecbdworks@gmail.com to request a "Return Code" then mail your product to:

Gold Care

2015 9th Street, Greeley CO 80634, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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