Return Policy

Returns:

Due to the fact we use good manufacturing practices and most products are for personal use we are no longer allowed to receive those types of goods for returns into our facility. 

Please take a time stamped picture of any shipping damaged products that are un-opened which you have received and sent it to us and we will replace the unopened damaged products at our expense.

Several types of goods are now exempt from being returned due to the new COVID concerns.

Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition opened or damaged after being opened cannot be returned.

Nonpersonal items may be returned in the original unopened container. 
Any item that does not have a "Return Code" associated with it or is returned more than 30 days after delivery can not be refunded.

Refunds (if applicable) 
Once your picture and other communications have been received, we will reply to you by email to notify you that we have received the picture of your un opened damaged item. We will also notify you of the approval of your refund or replacement as the case may be.
Once approved, your refund will be processed or your replacement will be shipped. If you elect to receive a refund, a credit will be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then, contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank, there is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at goldcarecbdworks@gmail.com so we can follow up with the issue.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items or flash sale items, specials, contests, bundles or other promotions cannot be refunded.

If we receive a time stamped picture of the un opened damaged products we will do what can be done to refund or replace those items.

Exchanges (if applicable) 
We will replace items if you send us a picture of the unopened damaged item. If you need to exchange it for the same item, send us an email at goldcarecbdworks@gmail.com to receive our "Return Code" in the email and then if applicable, send the item to:

Gold Care CBD

2015 9th Street, Greeley CO 80634, United States.

Gifts; 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if unopened damaged. Once the returned item picture is received or a picture of the damaged shipment showing the approximate date received, a gift certificate with a discount code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will communicate with the gift giver and they will find out about the return via email.

Shipping 
To "return" your product, you should send an email with a picture of the damaged un-opened product(s) to goldcarecbdworks@gmail.com to request a "Return Code" then, if applicable, mail your product to:

Gold Care

2015 9th Street, Greeley CO 80634, United States

You will be responsible for paying for your own shipping costs if returning your item, (we prefer you keep the item) Shipping costs are non-refundable. If you receive a refund, the cost of shipping will not be included in your refund, if you choose to receive a replacement instead of a refund, we will send you a replacement due to the damage of an un opened product, then that shipping cost will be ours.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you do decide to ship an item over $75, you should consider using a trackable shipping service as we do, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, however, we will respond to your email regarding any un opened damaged product and request you provide a picture of the damage that is with in 24 hours of when you received the shipment.